Terms And Conditions

1. Estimates and Expenses

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We will provide the client with an estimate outlining the anticipated costs, based on the details known at the time of issue. This estimate acts as a guide only. When arranging services on the client’s behalf, we will act as their agent in dealing with third-party suppliers, and these charges will be included in the estimate.

While we strive to keep estimates accurate, prices may change, particularly if third-party providers alter their fees. Some of these charges may not be known until the funeral is arranged. In such cases, we will supply our best possible estimate, and the final invoice will detail the exact amounts.

Should the client change their instructions, we will require written confirmation. Additional costs may apply in line with our published price list. Where VAT is applicable, it will be added at the prevailing rate when the invoice is prepared.

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2. Payment Arrangements

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A deposit of £1,000 is required prior to the funeral unless otherwise agreed in writing. The balance is due within 14 days of the invoice date, unless we confirm alternative terms in writing.

If payment is not made on time, we may charge interest at 4% above our bank’s base rate, calculated daily from the invoice date until settlement, compounded monthly, and applicable both before and after judgment (unless otherwise ordered by a court).

We may also recover reasonable legal costs incurred in recovering overdue amounts.

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3. Indemnity

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If either party wishes to end this agreement before the services are provided:

• We may do so if the client fails to meet their obligations under these terms.

• The client may do so by giving us written notice of termination.

If we terminate the arrangement, the client may be asked to pay a fair amount for any work already carried out.

Clients agree to indemnify us in full against any costs, expenses, or liabilities we incur as a result of their breach of these terms, including full legal and debt recovery costs where applicable.

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4. Cooling-Off Period

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Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014, clients may have the right to cancel within 14 days of entering into this agreement.

If the client wishes services to begin before this period ends, they must sign an authority confirming this. Should the client later exercise their right to cancel, they may be required to pay a reasonable sum for services and goods already provided.

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5. Termination

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This agreement may be terminated:

• By us, if the client does not comply with their obligations.

• By the client, in writing, at any time.

Depending on the circumstances, the client may be liable for reasonable charges for work already undertaken at the time termination takes effect.

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6. Standards of Service

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We are members of the National Association of Funeral Directors (NAFD) and abide by its Code of Practice, available upon request.

We are committed to providing a respectful, professional, and sensitive service at all times.

If clients have concerns, they should raise them initially with our senior manager. If unresolved, the matter may be referred to the NAFD’s Resolve Service, a low-cost dispute resolution scheme. Details of this service are available from the NAFD, 618 Warwick Road, Solihull, West Midlands, B91 1AA, or via the information leaflet provided in our office.

Please note: dates and times given in estimates cannot be guaranteed until final arrangements are confirmed. Circumstances beyond our control may occasionally prevent us from fulfilling our obligations on the agreed date or time, but we will notify the client promptly and advise of alternatives.

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7. Agreement

By instructing us to proceed, clients are deemed to have accepted these Terms of Business.

These terms are governed by English law. Legal action, if taken, may be brought in the UK courts.

The Contracts (Rights of Third Parties) Act 1999 does not give anyone other than the client rights under this agreement.

If any term is found to be unenforceable, the remainder will still apply. Where a term could be enforceable with amendment, it shall be treated as amended to the extent required.

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Nothing in these terms excludes or limits liability for death or personal injury caused by negligence.

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8. Data Protection

We are registered with the Information Commissioner’s Office. All personal information provided to us will be treated confidentially and stored securely. It will only be used for the purposes of fulfilling our services.

We will not share data with third parties other than those directly involved in providing the services. With the client’s written consent, these parties may contact the client directly.

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Clients are entitled to request, in writing and on payment of a fee, details of the information we hold about them.